Shipping & Returns
• UK Shipping
We currently use Hermes and Royal Mail and aim to have your order processed within 24 hours and shipped, shipping can take up to 5 days to arrive. However due to the current situation please allow up to 10 days.
If you’d like to use an alternative shipping provider, please send us an email at firstname.lastname@example.org
• ROI Shipping
For ROI orders we’ve introduced a flat shipping rate of £12.00
If you’d like to use an alternative shipping provider, please send us an email to email@example.com before placing your order.
• Rest of Europe Shipping
For Rest of Europe orders we’ve introduced a flat shipping rate of £20.00 for orders up to 2kg
• Returns PolicyUnhappy with your item? We promise to refund any item you are not completely happy with, within 14 days of receipt. Refunds will be credited to your account via your original payment method, once we receive your item in its original packaging, unused and in a saleable condition.
Email us at firstname.lastname@example.org and we’ll be in touch with instructions to start the refund process.
Please note: It is the buyer’s responsibility to pay for returns postage, and shipping costs are non-refundable. As we can only guarantee a refund once we receive your item, we recommend using a tracked postal service. We also recommend taking care to wrap fragile items carefully, as we can’t process returns for items that are damaged on their return to us.
Unfortunately we are unable to offer refunds or returns on sale items or for any purchases older than 14 days.
This returns policy does not affect your statutory rights.